Property Facts and Cancellation Policy

Review this section for facility facts and other things to "know before you go."

Hotel Name	The Busena Terrace
Operator	The Terrace Hotels Co., Ltd.
Address	1808 Kise, Nago, Okinawa 905-0026 Japan
Telephone	+81 (0)980-51-1333
Fax	+81 (0)980-51-1331
Date of Opening	10 July 1997
Site Area	165,000 square meters
Gross Floor Area	41,000 square meters
Parking	350 vehicles
Total No. of Rooms	390 rooms and 18 villas
Dining Outlets	8 restaurants and 8 bars and/or lounges
Shops	7
Banquet Rooms	1
Facilities	Complimentary indoor and outdoor pools / Club Lounge / Library / /Banquet and meeting facilities / Esthetic Room / Spa and sauna / Gym and studio / Tennis courts / Miniature golf / Event plaza / Craft House / Kids' Club / Convenience store / Karaoke
Room Equipment	Television / Satellite broadcast channels / DVD player (upon request) / Blu-lay player (upon request) / Phone / Personal safe / Electric thermos / Complimentary mineral water, tea, and coffee / Refrigerator / Minibar / Hair dryer / Trouser press (upon request) / Lampstand (upon request) / Iron (upon request) / Humidifier (upon request) / Bassinet (upon request) / Stroller (upon request) / Wheelchair (upon request)
Check-in / Check-out	Check-in: 14:00 / Check-out: 11:00
Credit Cards Honored	Visa, MasterCard, Diners Club International, JCB, American Express, DC Card, Nicos, Saison, OCS,debit cards, and China UnionPay
Cancellation Policy	Please be advised that cancellation charges apply as follows: Up to 20 days in advance: 5% of room charge Up to 7 days in advance: 20% of room charge Up to 3 days in advance: 50% of room charge Same day: 100% of room charge No-show: 100% of room charge Please kindly note that cancellation policy above does not apply for certain rates or special offers on our website. Please confirm the accommodation package details thoroughly for any such conditions prior to making your reservation.
Know Before You Go	Terms and Conditions Please Conceal Your Tattoos At all Terrace Hotel properties, tattoos of any kind may not be shown when on hotel premises. Within the lobby, restaurants, and other public spaces, please wear attire that fully conceals them. Likewise, rash guards or other appropriate swimwear are required at our pools and on the beach. Restaurant Dress Code and Other Requirements Children under the age of seven may not dine at Fanuan or the teppanyaki restaurant, Ryutan. Main Dining "Fanuan" Dress Code for Dinner Attire: For men: Shirt and pants covering the knees. For women: Evening dresses or similar attire. Footwear: Please refrain from wearing sandals, slippers, or similar footwear. Please Note: Casual attire such as camouflage patterns, jerseys, or wearing yukatas or hot pants during the summer season is not permitted. If the attire is deemed too casual, we may kindly request a change of clothing. Thank you for your understanding. Guests under the age of 20 may not enter the Dachibin bar or Sugar Cane pub after 9 p.m. Smoking including use of electronic cigarette is strictly prohibited in the non-smoking room and balcony. If you have been found a smoking behavior or cigarette-butts in your room, we will charge 20,000 yen as a cleaning fee and damage compensation fee. The commercial publication of photographs taken on hotel premises without prior consent is restricted by law. Regarding pharmaceutical products Under Japanese Pharmaceutical affairs law, our hotel is not prepared to give any pharmaceutical products to guests. We do recommend you to bring your own medication with you in your travels. Please kindly understand this situation and feel free to contact our staff for any assistance with hospital and drugstore information. Thank you for your understanding of, and compliance with, these operational policies.