Best Rate Guarantee - Claims Form

Please fill in the required fields. (*indicates a required field)

The Best Rate Guarantee terms and conditions apply only if you find a lower rate for your reservation elsewhere within 24 hours of having booked your stay on The Terrace Hotels' official website.
We will respond within three days from the day after of receiving your online request for a rate match.

Customer Information

*Country

*Title

Mr. Ms. Mrs. Dr. Prof.

*Last Name

*First Name

*E-Mail

*Please check your spelling before sending.
*Please add "@terrace.co.jp" to the safe list in order to receive emails from us.

*Phone

*Preferred Method of Contact

E-Mail Phone

Reservation Information

*Reservation Number

Please enter the reservation number you reserved from The Terrace Hotels' official website.

*Hotel

*Plan

*Check-in Date

*Check-out Date

Comparative website information

Please enter the name/information of the reservation site where you find a lower rate than our official site.

*Comparative website information

Please provide us with information on comparative rates that can be verified by our staff.

Website Apps

*Room Type

*Number of Nights

*Number of Persons

*Number of Rooms

*Charge (Inclusive of sales tax and a 10% service charge)

Remarks

I agree to The Terrace Hotels Best Rate Guarantee terms and conditions.
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